Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Once your order has been processed, it will be dispatched for shipping.

Shipping Time

Estimated delivery time is 8–15 business days, depending on your location. Please note that delivery times are estimates and may vary due to factors outside our control such as customs delays, carrier issues, or peak demand periods.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Shipping Issues

All packages are insured during delivery and we will offer a free replacement or refund if your package is lost or does not arrive. This does not cover stolen packages after delivery is confirmed.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information where available. Please allow a few days for tracking updates to appear.

International Shipping

We ship internationally. Delivery times for international orders may vary depending on destination and customs processing. Any customs duties or taxes are the responsibility of the customer.

Returns & Return Shipping

If you wish to return an item, return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable. We recommend using a tracked shipping service for returns, as we are not responsible for items lost during return transit.

Please contact our support team at support@myculmin.com before returning any item to receive return instructions.

Delays

While we do our best to meet estimated delivery times, we are not responsible for shipping delays caused by carriers, customs, or other circumstances beyond our control.